Vale Medical Group Mission Statement
The Vale Medical Group is committed to preserve and enhance its good reputation for being an innovative practice with a long tradition of caring. We will:
- Treat you with respect and courtesy at all times
- Provide you with advice and treatment in a timely manner
- Help you make decisions about your health by treating you as an equal
- Discuss what treatment is available and refer you on to other experts where necessary
- Act as your advocate and guide through health and social services
- Ensure a safe and effective service and environment for both staff and patients
- Maintain confidentiality in what we discuss and the records we keep on your behalf
- Keep up to date with developments in health care by continuing to learn
- Through the process of continuous monitoring and auditing, continue to improve our healthcare services
Freedom of Information
Please click here to access our Freedom of Information policy leaflet.
For available information from the Practice under the Freedom of Information Act model Publication Scheme click here.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Privacy Notice
Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the UK General Data Protection Regulations (GDPR).
This notice reminds you of your rights in respect of the above legislation and how your GP Practice will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system.
Confidentiality
The doctors and staff at the practice will ensure that all medical information about any patient is kept strictly confidential and is not given to anyone without the patient’s consent. Please remember this if enquiring about a relative.
Written consent is usually required for medical reports to insurance companies or for legal reports.
Anonymised clinical data may sometimes be used for audit within the practice (to improve our standards of care) and it may sometimes be requested by the Primary Care Trust to monitor the performance of the practice. This clinical data will not be in a form that can identify any individual patient.
Safeguarding people
Everyone has the right to live in safety, free from abuse and neglect. However, abuse and neglect can occur anywhere. Click for further information
Chaperone Policy
In certain circumstances during a physical examination of an intimate nature, the Doctor may ask a Nurse or appropriately trained member of staff to be present.
The policy is designed to protect both parties and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examination and consultations.
- The Doctor should give you a clear explanation of what the examination will involve.
- Ensure you have adequate privacy to undress and dress.
- A Variety of staff can act as chaperones in the Practice. Where possible, it is strongly recommended that chaperones’ should be clinical staff familiar with procedural aspects of personal examinations. Where a non-clinical staff member acts as a chaperone you need to agree and be at ease with this. The member of staff will only act as a chaperone if they have received training and are comfortable in the scope and extent of their role.
- You should be reassured that all practice staff understand their responsibility not to divulge confidential information.
- You can refuse a chaperone, and if you do this will be recorded in your medical records.