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If you have any complaints or concerns about the service that you have
received from us, we would like to know.
We hope that most problems can be sorted out easily and quickly, at the
time they arise and with the person concerned.
If you would like to speak to someone, informally, please contact:
Long Clawson Medical Practice
Susan Timberlake - 01664 821920
Rachael Ashworth - 01476 871809
Rachel Ashworth - 01476 871809
If your problem cannot be sorted out in this way and you wish to make a
complaint, we would like you to let us know as soon as possible - ideally
within a matter of days or at most a few weeks - because this will enable us
to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- Within 12 months from the date on which the event occurred
(which is the subject of the complaint) or
- 12 Months from the date on which the event (which is the
subject of the complaint) comes to the complainants notice.
Any Member of staff will be pleased to deal with any complaint. They will
explain the procedure to you and make sure that your concerns are dealt
with promptly. You can make your complaint:
ask to speak to Susan Timberlake - Group Practice Manager - 01664 821920
Some complaints may be easier to explain in writing, please give as much information as you can, then send your complaint to the practice for the attention of Susan Timberlake as soon as possible.