Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.
Do you feel frustrated when you cannot get an appointment?
Many patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month!
Non-attendance is a major issue for the NHS, increasing waiting list times and costs. Missed appointments can also increase inappropriate and unnecessary A&E attendances.
We appreciate there can be many reasons why patient fail to attend appointments - they feel better, they are scared, transport problems or they simply forget.
All appointments are recorded onto the patient's clinical record; therefore all DNA's are recorded too.