28 day prescribing policy

The NHS recognises that a 28-day repeat prescribing interval makes the best possible balance between patient convenience, good medical practice and minimal drug wastage.

The default supply period for repeat medications is as follows:

  • 28 days for all patients
  • A few medicines are packaged in a manner that makes them unsuitable for 28-day prescribing. Examples include some inhalers, insulin vials, oral contraceptives and hormone replacement therapy.

Schedule 2 & 3 controlled drugs will be limited to a maximum supply of thirty days.

We no longer take medication orders over the telephone -

Requests for repeat prescriptions can be made in person, online or by post

  • Please remember it is your responsibility to ensure you order your repeat medication on time and allow adequate time for your request to be processed
  • Allow extra time for weekends and public holidays
  • Your prescription will be processed within a minimum of 48 hours of the practice obtaining your request
  • Please allow additional time from requesting your prescription before collection from your pharmacy (this excludes week ends and public holidays
  • The practice cannot be held responsible for any delay of your request, nor any technical failure of the system
  • It is the patient's responsibility to ensure repeat prescriptions are ordered in adequate time

Ordering repeat prescriptions online

If you do not have an online user ID code, please request one from the reception team (you may be required to show some ID to complete this).

When you have received this information please click on the above patient access link and follow the instructions.

Medication Reviews in General Practice

A medication review allows a structured, critical examination of a patient’s medicines with the objective of reaching an agreement with the patient about treatment, optimising the impact of medicines, minimising the number of medication related problems, and reducing waste.

When you require a medication review this will most likely be done with our Clinical Pharmacist. Clinical Pharmacist’s are experts in medicines and are there to work directly with you as part of the GP team to make sure your medicines help you to get better and stay well.

There are occasions where a medication review can be done by a clinician viewing your medical records and does not require a discussion. It is important that if patient’s have any queries or concerns regarding their medication, they contact the practice at their earliest convenience.

Save money with a prescription prepayment certificate

If you know you will have to pay for a lot of NHS prescriptions it may be cheaper to buy a prescription prepayment certificate (PPC)

Please allow two full working days between requesting and collecting your medication.

Order before 12.30 onCollect on

In person requests

Please tick to highlight which drugs are required on the repeat prescription script.

Place the ticked repeat script in the Repeat Prescription box and your request will be processed within 48 hours
(There is a repeat prescription box at Reception in each surgery.)

Post requests

Please note for postal requests, allow extra time in the event of postal and/or technical problems


Due to staff illness the pharmacy is currently short staffed. Therefore, we are warning our patients that there may be a delay in assembling your prescriptions.

Temporarily, we will be moving from a 48-hour turnaround from ordering your prescriptions to a 72-hour turnaround.

All patients with a mobile phone number on their records should receive a text message when their prescription is ready, please do not arrive to collect your prescription before you receive this text message. For those patients without a mobile phone, we request that you leave it a minimum of 72-hours before collecting your prescriptions.

We very much appreciate your cooperation.


Long Clawson Surgery

The Sands
Long Clawson
Melton Mowbray LE14 4PA

Telephone 01664 822214

Stackyard Surgery

1 The Stackyard
Croxton Kerrial
Grantham NG32 1QS

Telephone 01476 870900