We no longer take medication orders over the telephone -

Requests for repeat prescriptions can be made in person, online or by post

    • Please remember it is your responsibility to ensure you order your repeat medication on time and allow adequate time for your request to be processed
    • Allow extra time for weekends and public holidays
    • Your prescription will be processed within a minimum of 48 hours of the practice obtaining your request
    • Please allow additional time from requesting your prescription before collection from your pharmacy (this excludes week ends and public holidays
    • The practice cannot be held responsible for any delay of your request, nor any technical failure of the system
    • It is the patient's responsibility to ensure repeat prescriptions are ordered in adequate time

    • Ordering repeat prescriptions online

    If you do not have an online user ID code, please request one from the reception team (you may be required to show some ID to complete this).

    When you have received this information please click on the above patient access link and follow the instructions.

    Medication reviews

    Medication reviews can often be completed by a simple telephone call. Please call reception and asked to be placed on a telephone consultation call back list, this needs to be done before 11:00am.

    Prescription Delivery Services

    If you would like your medication to be delivered please let a member of the dispensary team know at the time of ordering. You can check out delivery times for each surgery below.

    Please allow two full working days between requesting and collecting your medication.

    Order before 12.30 onCollect on
    MondayWednesday
    TuesdayThursday
    WednesdayFriday
    ThursdayMonday
    FridayTuesday

    In person requests

    • Please tick to highlight which drugs are required on the repeat prescription script
    • Place the ticked repeat script in the Repeat Prescription box and your request will be processed within 48 hours

    • (There is a repeat prescription box at Reception in each surgery)

    Post requests

    • Please note for postal requests, allow extra time in the event of postal and/or technical problems

    • Save money with a prescription prepayment certificate

    If you know you’ll have to pay for a lot of NHS prescriptions it may be cheaper to buy a prescription prepayment certificate (PPC)

    Long Clawson Surgery

    The Sands
    Long Clawson
    Melton Mowbray LE14 4PA

    Telephone 01664 822214

    Stackyard Surgery

    1 The Stackyard
    Croxton Kerrial
    Grantham NG32 1QS

    Telephone 01476 870900