Making a complaint
If you have any complaints or concerns about the service that you have received from us, we would like to know.
We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned.
If you would like to speak to someone informally, please contact the practice admin team on 01664 821920 to log your concern. This will then be passed onto the management team.
If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- Within 12 months from the date on which the event occurred (which is the subject of the complaint) or
- 12 Months from the date on which the event (which is the subject of the complaint) comes to the complainant's notice.
Any Member of staff will be pleased to deal with any complaint. They will explain the procedure to you and make sure that your concerns are dealt with promptly. You can also make your complaint:
ask to speak to Liam Yates - Operations Lead
Helen Jackson Pharmacy Manager
Some complaints may be easier to explain in writing, please give as much information as you can, then send your complaint to the practice for the attention of Katie Robinson Practice management support officer as soon as possible.